Through an effective collaborative approach, the GPS program helps you and your teams establish practical solutions and build momentum to reach your goals.

You will discover and unleash the tremendous power within your organization — the kind that allows you more time for leadership - resulting in increased profits and higher employee satisfaction.

Program Overview

The GPS Program coaches an organization to achieve positive business changes through a five-phase coaching process to identify and implement strategic changes that lead an organization to success.

Business disciplines include:
1. Product/Service – distinguished offering in the industry/markets it serves
2. Customer Satisfaction –delighted customer experience
3. Marketing – creative program of building awareness and desire
4. Sales – fully integrated selling process in all departments
5. Leadership – enlightened and high energy leadership team
6. Operations – efficient and productive implementation methods
7. Finance – prudent and risk-appropriate use of finances
8. Human Resources – satisfied and motivated workforce

The GPS Approach

Phase I.
Specify the Change:
• Define the scope of the change.
• Why is it important?
• What will likely happen if nothing changes?
• What can happen if positive change is made?

Phase II.
Examine the Current State:
• Who are you (collectively) at your best?
• What are your strengths, resources, capabilities, competencies, positive relationships, alliances for success?
• What gets in the way of being the best?
• What constraints are you experiencing now or anticipating in the future?

Phase III.
Envision the Preferred Future:
• Imagine an ideal future.
• What does it include?
• What is being done, how is it being done, who are you serving, and why?
• What are the results:
  o economic,
  o customer satisfaction,
  o employee satisfaction,
  o stature in the industry,
  o social implications within your sphere of influence

Phase IV.
Design the Path:
• Goal Destination (Strategy) - This defines the “what” of the change, improvement, etc. Use the SMART Goal Setting Process. Assure reasonableness. Assess risk and plan for addressing what can go wrong.

• Repeatable Program (Process) - Define the “how” of getting the change, improvement to take place. Check to ensure it isn’t a one-off change unless it is specifically designed for that purpose. Use reverse engineering methodology.

• Resources (People) – Identify the “who” of implementing the change. Understand and assign roles and responsibilities and capabilities. Identify ideal characteristics of people involved. Do not create the implementation around incorrect available resources.

• Accountability Program (Execution) – Define the “measure” of what is getting done. Determine how to monitor progress and design an intervention method when things aren’t going as planned.

Phase V.
Strategize Actions:
• Generate Possible Actions through a create process
• Examine pros and cons of each Action
• Commit to Inspired Actions that produce best return
• Critical Path Planning - with specific actions, responsibilities, resources, completion dates
• Monitoring to evaluate success
• Modification Program to change as markets, economics, and other circumstances dictate

The GPS Program has been developed by a consortium of certified professional coaches with expertise in a broad range of business disciplines including marketing, sales, operations, finance, human resources, customer service, productivity, leadership and strategic planning.